SHIPPING POLICY

At artisanhidecollective.com, we are committed to providing our customers with efficient and secure shipping. This Shipping Policy will help you understand the order processing and delivery process.

1. Order Processing Time

All orders are processed and packaged within 1-2 business days.

During holidays and peak season, processing times may be extended; we will provide you with timely updates.

2. Shipping Methods and Times

We partner with several reliable carriers, including UPS, FedEx, DHL, and USPS, to provide you with a variety of shipping options.

Standard Shipping: Typically delivers within 5-7 business days (within the United States).

Expedited Shipping: Typically delivers within 2-5 business days (within the United States).

International Shipping: Typically delivers within 7-15 business days, depending on the destination.

Please note: Delivery times may vary depending on the destination, carrier, and customs clearance procedures.

3. Shipping Charges

Shipping charges will be automatically calculated at checkout based on the order weight, volume, and shipping address.

4. Order Tracking

Once your order is shipped, we will provide you with a tracking number and carrier information, and you can track the logistics status online at any time.

5. International Shipping and Customs

For international orders, the recipient is responsible for any duties, taxes, or customs clearance fees that may be incurred in the destination country. We have no control over these additional charges and will not pre-collect them at checkout.

6. Delays and Uncontrollable Factors

We are not responsible for delivery delays caused by natural disasters, weather conditions, customs clearance delays, or carrier issues, but we will assist you in communicating with the carrier.

If your order is not delivered within a reasonable time, please contact our customer service team immediately.

7. Contact Us

If you have any questions or need assistance regarding our shipping policies, please contact us at:

Phone: +1 (478) 354-1505
Email: colin@artisanhidecollective.com