FAQ

1. How do I place an order?

Simply browse the website, select the items you like, add them to your shopping cart, and then complete your shipping information and payment on the checkout page.

2. How long does it take for my order to ship?

All orders are typically processed and shipped within 1-2 business days. There may be slight delays during peak periods or holidays.

3. How long does shipping take?

Standard shipping within the US: Approximately 5-7 business days.

Expedited shipping within the US: Approximately 2-5 business days.

International shipping: Approximately 7-15 business days (depending on customs clearance and local carrier availability).

4. Can I track my order?

Yes. Once your order is shipped, we will email you a tracking number so you can track its status in real time.

5. Do you offer international shipping?

Yes, we do. However, please note that customers are responsible for any duties and customs fees that may apply in their country.

6. Are returns possible?

Yes. You can return an item within 30 days of receiving it, provided it is new and unused. Please refer to our Return Policy for detailed procedures.

7. How long does a refund take?

After receiving and inspecting the returned item, we will process the refund within 5-7 business days and the funds will be returned to your original payment method.

8. Are exchanges available?

Currently, we do not offer direct exchanges. If you need to change the size or style, you can request a return and place a new order.

9. What if I received a damaged or wrong item?

Please contact customer service within 7 days and provide photos. We will cover the return shipping costs and arrange a refund or reissue for you.

10. How can I contact customer support?

Phone: +1 (478) 354-1505
Email: colin@artisanhidecollective.com

You can contact us by phone or email and our customer service team will assist you as soon as possible.